Returns & Refunds
You may return items sold by Hearthside.com within 30 days of delivery. There will be a 20% re-stocking fee on all returned items. All items returned must be shipped by the same shipping company that was used to deliver your product. This policy also applies to products that are refused upon delivery. We pay the return shipping cost and wave the re-stocking fee if the return is a result of our error.
We cannot accept returns of certain items, including:
- Any item that is returned more than 30 days after delivery.
- Any item that is returned without prior authorization.
- Any item that has been installed or is not in the original carton.
- Any item that is not in its original condition, is damaged, or is missing parts.
- Any special made to order products such as Elmira Stoves, Northstar Appliances and other special order items.
Please allow one week for credit to post after the product is received at our distribution center.