Our entire sales and support staff is either a previous fireplace business owner or has been involved in the industry for a period of 10 years or longer. In a time when most companies are cutting cost by outsourcing telephone agents or hiring employees with little or no experience, we still operate the old fashioned way as our history might suggest. We value our employee’s knowledge and experience and our customers recognize the difference through the prompt and courteous service received with every order.
Hearth and Grill Sales, LLC strives to provide the best products, price and service to all of our customers by combining the latest technology with great customer service to produce a unique shopping experience that our customers appreciate. We provide support after the purchase with a fully staffed customer service department and parts department. We ship over 90% of our orders same day and use only top rated carriers such as UPS and UPS Freight to deliver our products.
Customer Service Guarantee
We are not satisfied until you are! If after using our online resources, you still have questions or are not completely satisfied, we want to hear from you. You may call one of our Customer Service Specialists on our toll-free Line at (888) 230-5398, Monday-Friday 9am to 6:00 pm Eastern Time.